How can we help?

J2D brings people together through community, care, learning and shared faith. Use groups for ongoing community, events for scheduled activities, blogs for thoughtful writing, questions for answers, and requests for prayer, support or volunteering.

Complete the profile details you are comfortable sharing, review your privacy settings, then explore an interest, a group or an event. You can read and take part at your own pace.

No. Reading, declining an invitation, taking a break or choosing not to reply never creates a points penalty. Asking for care does not depend on your points or Angel Level.

Some modules or actions may be disabled, restricted by your role, or still being introduced. A FAQ does not enable a feature; the actions shown in your current screen determine what is available.

These details help you discover relevant people, activities and ways to contribute. Share only what you are comfortable sharing and use profile privacy settings to control visibility.

Open profile and privacy settings to review which information other members can see. A connection or a shared interest does not override your privacy choices.

Use notification settings to review in-app, push and email preferences and any available module choices. Device notification permission is separate from J2D preferences. Delivery also depends on your browser or phone settings.

Check your J2D notification preferences, device or browser permission, network connection and email spam folder. Some actions deliberately do not send email. Open the notifications inbox for the current in-app record.

Use the available report action and explain the concern. Reports go to moderation; submitting a report is not proof of wrongdoing and does not automatically remove someone’s points. Report details stay out of contribution history.

Use Contact us for an account or app issue. Use the relevant content report action for moderation concerns, and Request a review in Your impact for a recognition question. Do not include passwords or gift codes.

Eligible new actions create contribution points. A balanced annual recognition score helps select administrator-funded gifts. Lifetime qualified contribution points guide Angel Levels separately. Claiming a gift never spends points or changes your level.

Eligible participation and confirmed helpful outcomes earn points under the active policy. Open Your impact and Recognition rules for the current amounts, limits and confirmation requirements. Not every action earns points.

Annual recognition combines contribution categories using published weights and a logarithmic calculation, so raw activity volume is not the only factor. It is a selection measure, not money or a cash conversion rate.

An action may be a zero-point context signal, need confirmation, have already earned credit, or have reached its limit. Repeating a request or refreshing a screen does not earn credit again. Processing can also take a short time.

No. Silence, declining, slower help and honest negative feedback never deduct points. Message counts and reports do not earn points. An optional timely-support bonus needs affirmative availability and verified help; normal help remains eligible without that bonus.

Annual recognition starts a new calendar year in UTC. Lifetime qualified contribution and earned Angel Levels continue across years. Gifts remain separate from both totals.

Preview records candidate contributions while your current balances, gifts and levels stay unchanged. Live recognition starts after explicit launch activation. Preview entries are not a promise of a gift.

Open Your impact and Request a review. Explain the issue in 10–500 characters. The request is private and staff review it. A reviewed correction is recorded separately rather than silently rewriting history.

An Angel Level is a biblical-inspired community contribution badge. It is not a measure of faith, spiritual worth, clergy status or literal angel identity. You do not need a particular level to receive care.

Pathfinder, Disciple, Samaritan, Evangelist, Steward, Apostle, Shepherd, Guardian Angel and Archangel. Open Angel Level to read each level’s description and scripture reference.

Under the new live policy, lifetime qualified contribution points are compared with the published level thresholds. General activity points do not all qualify. Your meter shows the same qualified total used for progression; claiming gifts does not change it.

No. Contribute when it works for you. The new policy does not impose the old one-level-per-year restriction. Preview keeps the current policy in place until live activation. A level is recognition, not an obligation or a condition for belonging.

After a recognition year closes, staff review eligibility and residence and approve an actually funded budget. Selection uses balanced annual recognition within country, province and city cohorts. Cohort size, available funds and selection limits apply; a high score does not guarantee a gift.

The launch policy requires account age of 90 days at year end, contribution on 30 days across three months, plus two contribution categories or five distinct confirmed service recipients. Reviewed standing and annual residence are also required. Angel Level is not a gift eligibility minimum.

Cohorts below the configured minimum are skipped. The minimum is at least five eligible members. Selection proceeds from country to province to city, and a member can receive at most one selected annual gift.

A gift appears in My gifts when a real code is ready. Choose Reveal and claim to see your own code, then use it according to the provider’s instructions. Gift codes are private and are not included in notifications.

A selected gift can remain pending until staff add a purchased code. Pending gifts cannot be claimed and do not send a ready-to-claim notification. Contact the team if an available gift has a problem.

Browse Events, open an event and read its date, location, attendance options and registration details. Use the registration or RSVP action that the organizer has made available.

Open the event and use the available registration management or cancellation action. Access and deadlines depend on the event. Check the latest event information before attending.

Event updates, reminders and available post-event follow-ups use the notifications inbox and your delivery preferences. Also check the event page, because push or email delivery can be delayed or disabled.